How it works
Customer data is some of the most important, sensitive, and business-critical data in every enterprise. This data most often resides in Customer Relationship Management (CRM) and Customer Service Management (CSM) systems like Salesforce. These systems are commonly the first target for data exfiltration by both internal and external malicious users.
SGNL for Salesforce allows enterprises to draft policies that use business context from data sources like HRIS (i.e. Workday) and CRMs (i.e. Salesforce) to grant access to customer data only when required. For Example: A SGNL policy can grant a service agent access to a customer’s account data only when a ServiceNow case is assigned for that customer and the agent is accessing the account during business hours for the agent’s location.